Accessibility Statement

In this Accessibility Statement, the following definitions apply:

  • ‘ICPCN’ means the International Children’s Palliative Care Network, a company limited by guarantee in England & Wales (Company Number 7675172) and a registered charity (Charity Number 1143712) and also in South Africa (2011/001648/08). ICPCN’s registered office is at Suite 1b. Whitefrairs, Lewins Mead, Bristol, BS1 2NT, UK.
  • ‘the Website’ means any website under the ownership or control of ICPCN from which a link has been created to these Terms and Conditions
  • ‘the Material’ or ‘the Materials’ means all of the information, data, text, graphics, links or computer code published on, contained in or available on the Website
  • ‘User’ means an individual, firm, company, organisation or any other entity accessing this Website, placing an order for goods, or making postings to any ICPCN forums
  • ‘Service’ or ‘Services’ means any information and services provided by ICPCN through or via the Website

This website is run by ICPCN. We want as many people as possible to be able to use this website. For example that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader.

We’ve also tried to make the website text as simple as possible to understand bearing in mind the technical terms used within the field.

We know that some parts of this website are not fully accessible and are looking at improving this in the future, for example:

  • The text will not reflow in a single column when you change the size of the browser window
  • Most older pdf documents are not fully accessible to screen reader software
  • Live video streams do not always have captions
  • Some of our online forms can be difficult to navigate using just a keyboard
  • There is a limit to how far you can magnify some of the content.


Feedback and contact information

If you need information on this website in a different format such as large print, audio recording etc:

We will consider your request and get back to you within 5 working days

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements contact: Communications Manager,

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to [insert one of the following: ‘the non-compliances’, ‘the exemptions’ or ‘the non-compliances and exemptions’] listed below.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by the end of 2023. When we publish new content we’ll make sure our use of images meets accessibility standards.


Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.


Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment by the end of 2023.


Content that’s not within the scope of the accessibility regulations (PDFs and other documents)

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By the end of 2023, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Preparation of this accessibility statement

This statement was prepared on 8th September 2022.

This website was last tested on 8th September 2022. The test was carried out by Cornerstone Design & Marketing